🌱 Refund Policy – VedicGrow (Eeshanvi India Enterprises)

At VedicGrow, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy explains the conditions under which refunds are issued.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product delivered is damaged, defective, or incorrect.

  • You have raised a refund request within 7 days of delivery.

  • The product is unused, in its original packaging, and accompanied by proof of purchase (invoice).

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, mishandling, or improper storage by the customer.

  • Perishable or consumable items such as live earthworms, liquid fertilizers, or opened soil mixes.

  • Items purchased under clearance, sale, or special discounts (unless damaged/defective).

3. Refund Process

  1. Contact our support team at 📧 info@vedicgrow.com or 📞 +91 9817950030 with your order details and reason for refund.

  2. Our team may request photos/videos of the damaged or incorrect product for verification.

  3. Once approved, you may be asked to return the product (if applicable).

  4. After inspection, a refund will be initiated to your original payment method.

4. Refund Timeline

  • Refunds are typically processed within 5–7 business days after approval.

  • The actual credit time may vary depending on your bank/payment provider.

5. Exchange Option

Instead of a refund, you may also choose a replacement or exchange for eligible products (subject to stock availability).

6. Contact Us

For any questions or refund-related concerns, please reach out:

📍 Address: 260/30, Sainik Nagar, Bahadurgarh, Jhajjar-124507, Haryana, India
📧 Email: info@vedicgrow.com
📞 Mobile: +91 9817950030