🌱 Frequently Asked Questions (FAQ) – VedicGrow

1. How do I place an order on VedicGrow?

Simply browse our shop, select your desired products, add them to the cart, and proceed to checkout. Fill in your details and make the payment securely.

2. Do I need an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • Net Banking

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Wallets

All payments are processed securely through trusted gateways.

4. How can I track my order?

You can track your order using the [Track Order] page on our website. Enter your Order ID (from your email confirmation) and Billing Email to check the status.

5. What are the shipping charges?

  • Free shipping on orders above ₹999 (India only).

  • Standard shipping rates apply for orders below ₹999 (calculated at checkout).

6. How long does delivery take?

  • Orders are usually delivered within 4–7 business days, depending on your location. Rural areas may take a little longer.

7. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it or before it has been shipped. Please see our [Cancellation Policy] for details.

8. What is your return policy?

We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Please refer to our [Return & Replacement Policy] for complete details.

9. Do you offer refunds?

Yes, if eligible, refunds are processed back to your original payment method within 5–7 business days after approval. See our [Refund Policy].

10. Are live earthworms and liquid products returnable?

No, perishable items like live earthworms, vermiwash liquids, or opened fertilizer bags are not returnable for safety and hygiene reasons.